As a valued customer we want to assure you that we’re here to help you get the most out of your cover, just like we’ve always been, through floods, bushfires and now pandemics.

That’s just one of the benefits of staying with OnePath, to help provide financial security for you and your family when it's needed most.

Pandemics are covered

While a pandemic is something we couldn’t have foreseen a short time ago, be assured your policy does not have a pandemic exclusion.

Get help with a claim

We’ve put measures in place to offer extra help with new claims and for customers currently receiving income protection benefits. A claim resulting from you contracting COVID-19 will be assessed in the same way as other injuries and illnesses. If you have any questions or need to make a claim, please contact us – we’re here to help.

Use the flexibility of your policy

It’s during times of uncertainty that most people value their insurance cover even more; so if you are experiencing financial stress, we have several options that may help you maintain your cover for the long term. Some examples include removing extra-cost options you may have selected on your policy, and lowering your cover amount.

See here to help you understand how your insurance premium is calculated. You can also see what options are available to help with affordability here

Everyone’s situation is different, so it’s best to speak to your adviser about your best option.

Look after yourself

The evidence is overwhelming. Exercise and a good diet have an abundance of benefits –not only for your physical health but also your mental health. Many of us, however, are finding it challenging to keep these up at the moment. That’s why we’ve given you access to a great range of resources in the Health and Wellbeing Hub to help you focus on your health and wellbeing and also be rewarded, just for having cover with us.

These resources will be updated regularly and include factsheets, articles and recipes designed to help you take a holistic approach to your wellbeing.

Be rewarded

You can build up your Qantas Points just by having insurance with us. As a customer, you can start earning Qantas Points on premiums paid for eligible OnePath insurance policies (terms and conditions apply*).

* You must be a Qantas Frequent Flyer member and correctly register your Qantas Frequent Flyer membership details with OnePath to earn Qantas Points on eligible insurance policies. Eligible insurance policies are the policies listed in the ‘OnePath and Qantas Frequent Flyer Rewards terms and conditions’ available at, as defined for ‘Eligible OnePath Insurance Policy’. A joining fee usually applies. However, OnePath has arranged for this to be waived for new customers who join at This complimentary join offer may be withdrawn at any time. Membership and points are subject to Qantas Frequent Flyer program terms and conditions available at The maximum number of points you can earn on eligible policies is capped at 20,000 points per year, per policy. Qantas Points accrue in accordance with and subject to the ‘OnePath and Qantas Frequent Flyer Rewards terms and conditions’.  Qantas does not endorse, is not responsible for and does not provide any advice, opinion or recommendation about these products or the information provided by OnePath in this communication.

Contact us

For more information, speak to
your Adviser or call us on 131 667 weekdays 8.30am-6pm