Contact Us

Visit My OnePath Life, our customer self-service portal, where you can view your life insurance cover, pay your premium, register a claim or make changes to payment or contact details online, 24/7.

If you do have any questions, get in touch with our team using the details below.

General enquiries


Fill out our enquiry form – we will respond by email or phone within 2 business days. 


Insurance purchased through an Adviser – Life, Trauma, Total Permanent Disability, Income Protection, Business Expenses, Living Expenses and Child Covers, Home Loan Protection

133 667

Weekdays 8:30am to 6:00pm (AEST)

Insurance purchased directly from OnePath – Life, Trauma/Major-illness, Accident and Income Protection Insurance


132 062

Weekdays 8:00am to 6:00pm (AEST)

Car, Home, Landlord, Travel and CTP Green Slip Insurance

131 614

Weekdays 8:00am to 8:00pm (AEST)

QBE Mortgage Protection Insurance – Existing customers only

1300 721 426

Weekdays 8:00am to 6:00pm
Saturday 9:00am to 1:00pm (AEST)

Supporting customer experiencing vulnerability Website:

International Callers

+61 2 9995 3077

Weekdays 8:30am to 5:30pm (AEST)

Adviser enquiries


Risk Adviser Services

1800 222 066

Weekdays 8:30am to 6:30pm (AEST)

Retail underwriting and new business

1800 244 306

Weekdays 8:30am to 5:00pm (AEST)

Group underwriting

1800 199 414

Weekdays 8:30am to 5:00pm (AEST)

Website support

1800 290 685

Weekdays 8:30am to 5:30pm (AEST)

Products Mailing address

For all life insurance products

Locked Bag 994
North Sydney NSW 2059

For all direct insurance products (i.e.Mortgage protection insurance, car, home, landlord, travel etc.)

GPO Box 4129
Sydney NSW 2001