For the day it matters
We don't just cover, we care.
At OnePath, we prioritise a personalised approach, ensuring we treat everyone with compassion and empathy, particularly in challenging times.
Our team is dedicated to identifying solutions swiftly and effectively to alleviate the burden on our customers. While we paid over $745 million in claims last year, our greatest impact comes from treating customers with respect and kindness.
Our Claims Commitment
We're here to do more than provide cover. Our team are experts in offering empathy, understanding, and giving personalised care to all our customers. We’re committed to being there for our customers at every point of their health journey.
In 2024, OnePath paid over
$745 million
in life insurance claims to 5,028 customers.
Behind every claim is a person or family going through tough times, and we’re proud to be there when needed.
In 2024, OnePath paid over
$745 million
in life insurance claims to 5,028 customers.
Behind every claim is a person or family going through tough times, and we’re proud to be there when needed.
The numbers behind our claims data
We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.
What age are our claims customers?
People claim at almost any age, but most are between 36 to 65 years old. The breakdown below shows the distribution across different age groups:
The types of claims we cover most
Our claims cover a range of causes, reflecting the different challenges our customers face.
The financial support meant the world to me and my family. I could get the support I needed, without having to worry about financial stress. From what I’ve experienced, things can change very quickly and you can’t afford not to have insurance.
Con
Customer
We offer even more
At OnePath, we’ve seen how life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.
Help and support
Our dedicated teams are experts at giving customers the care they need. They do this by listening with empathy and providing support and solutions as quickly as possible.
Personalised offering
Everyone has a different journey, so our customers receive personalised care at claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.
Health and wellbeing
No matter what life throws at you, our customers can count on support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.
At OnePath, we don't just cover, we care.
Find out how.
Stories behind the claims
Hear about the care, support, and peace of mind our customers have received while making a claim.
Ready to see what makes OnePath different?
Contact us today to learn more about our cover options and see how we can support you on your journey.
Ready to see what makes OnePath different?
Contact us today to learn more about our cover options and see how we can support you on your journey.
The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at onepath.com.au, before making any decisions.
Unless otherwise shown, figures are drawn from customer claims experience 2024.
While testimonials have been modified for different formats they are derived from real customer feedback across OnePath and Zurich.