My claim
made it
possible
My claim
made it
possible
My claim made it possible
My claim
made it
possible
Care in every claim,
confidence in every outcome
For our customers, claims aren't just about the money. They’re about:
- Gaining time to recover
- Protecting their dignity
- Keeping families together
- Accessing better care
- Avoiding long-term financial struggles
This is what we strive to provide.
Awarded Claims team of the year 2026 - ALUCA
Hear from our customers
My claim made it possible to keep our home. Without income protection, I could not have kept up with mortgage payments and every part of my children’s life would have fallen apart at a time I needed to recover and keep things stable.
Jo
CustomerMy claim made it possible to take time off work that I needed, which was longer than expected. It made sure we weren’t financially worse off after diagnosis and treatment and allowed my husband to take flexibility in his work commitments to look after my children during treatment.
Jaclyn
CustomerThe financial support meant the world to me and my family. I could get the support I needed without having to worry about financial stress. For the day it mattered for me and my Family, Zurich were already there.
Con
CustomerYour help has possibly stopped my family from being homeless on top of everything else.
Sharrie
CustomerYou have no idea how much your support meant to me when I was going through some of my darkest moments.
Lisa
CustomerExceptional Service. Zurich made a very emotional and challenging time for me as seamless as possible. I can not thank them enough for the caring and helpful approach to my claim. One I never ever expected to have to lodge- I am truly grateful.
Zurich customer
At OnePath, we prioritise a personalised approach, ensuring we treat everyone with compassion and empathy, particularly in challenging times.
Our team is dedicated to identifying solutions swiftly and effectively to alleviate the burden on our customers. While we paid over $1.3 billion in claims last year, our greatest impact comes from treating customers with respect and kindness.
The numbers behind our claims data
We process a variety of claims, which reflects our customers' diverse policies. Below is a breakdown of the types of coverage we provide, and the ways we protect our customers.
What age are our claims customers?
People claim at almost any age, but most are between 36 to 65 years old. The breakdown below shows the distribution across different age groups:
The types of claims we cover most
Our claims cover a range of causes, reflecting the different challenges our customers face.
We offer even more
At OnePath, we’ve seen how life's challenges can extend beyond financial concerns. That's why we take a holistic approach to cover, offering a range of programs and services to support the physical and mental wellbeing of our customers.
Help and support
Our dedicated teams are experts at giving customers the care they need. They do this by listening with empathy and providing support and solutions as quickly as possible.
Personalised offering
Everyone has a different journey, so our customers receive personalised care at claim time. That’s why we partner with the best specialists, professionals, and experts, giving our customers confidence during uncertain times.
Health and wellbeing
No matter what life throws at you, our customers can count on support that goes beyond cover. We have a range of health, wellness, and return-to-work support available here.
At OnePath, we don't just cover, we care.
Find out how.
Stories behind the claims
Hear about the care, support, and peace of mind our customers have received while making a claim.
Ready to see what makes OnePath different?
Contact us today to learn more about our cover options and see how we can support you on your journey.
Ready to see what makes OnePath different?
Contact us today to learn more about our cover options and see how we can support you on your journey.
The information on this site does not take into account the personal circumstances, financial situation or needs of any person. Always consider these factors, the appropriateness of the information and the applicable Product Disclosure Statement (PDS), Target Market Determination (TMD) and Financial Services Guide (FSG) available at onepath.com.au, before making any decisions.
Unless otherwise shown, figures are drawn from customer claims experience 2025.
While testimonials have been modified for different formats they are derived from real customer feedback across OnePath and Zurich.