You can contact the Adviser Administration team for assistance with all your commission and administration requests. Our contact details are noted below:
Phone: 1800 222 066 (Option 4), Monday to Friday 8.30am to 5.30pm AEST.
Mail: PO Box 677 North Sydney NSW 2059
Establishing a new Dealer Group relationship
If you wish to establish a new Dealer Group relationship with OnePath, please contact the Sales Office in your state or your Business Development Manager.
They will be able to assist you with the process and advise you of any requirements/documents that need to be provided.
The Adviser Administration team can assist you with the following requests:
- Enquiries on commissions paid
- Set up of New Adviser Requests and issuing of a new Adviser Code
- Reports (if greater than 12 months history is required)
- Commission adjustments
- Commission bank account or email address updates
- Partial and Bulk client transfer requests
- Notify us that you have changed dealer groups
Contact our Adviser Administration team on 1800 222 066 or via email@example.com
Commissions will only generate once a policy is in-force, and once a commission amount is generated it is then paid to the Dealer Group within their nominated commission cycle.
If you would like more information about the commission structures for OneCare policies, please click here.
Advisers can access their clients in-force policies, complete quotes and perform other self-service functions including updating contact details on the Adviser Portal. Please click here for more information about the portal and to request access if you are not already registered.
If you wish to complete a change of servicing adviser request, please complete the Change of Adviser Request form.
Alternatively, you can contact our Risk Adviser Services team on 1800 222 066 or via firstname.lastname@example.org
OnePath Superannuation and Investment enquiries
From 11 April 2022, all OnePath Superannuation and Investment products adviser payment queries and administration requests should be directed to the Adviser Payment Services (APS) team. They can be contacted on 1800 290 684 Monday – Friday 8.30am – 5.00pm (AEST) or via email email@example.com