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Supporting your Clients

Help your clients understand exactly what life insurance they have and how it works. My OnePath Life puts a wealth of resources at their fingertips – from educational articles to animations and other tools that explain the basics of life insurance. 


What is My OnePath Life

My OnePath Life helps your clients take control over their own life insurance. As well as increasing transparency for your clients, it also saves you time on administration. Using the My OnePath Life portal, your clients can:

  • check their policy and beneficiary details
  • update contact and payment information
  • set their communication preferences
  • check the status of their claim
  • view their payment history.

    Log in to My OnePath Life


Making a claim isn’t the only way for your clients to get value from their cover. OnePath Evolve is our approach to health, focusing on the whole health journey. We’ll partner with you to help your clients stay healthy and feel healthier.


A focus on helping your clients sustain a healthy lifestyle through our global app, LiveWell by Zurich with a focus on movement, diet, sleep and the mind.


Programs to support your clients to maintain health to interrupt, prevent or minimise the progression of health conditions. That could include preventative screening initiatives or targeted health interventions.


Targeted programs helping your clients regain health and deal with setbacks, manage known conditions or return to work. These include wellbeing coaching, cancer support and fatigue management among others. 

What are the advantages of OnePath Evolve? 

  • Optional and impact-free - Your clients' insurance premiums and claims remain unaffected.

  • Promoting better health - Our expert team focuses on your clients’ goals and getting them to their best state of health.

  • Proactive and personalised – Programs can be turned on and off to fit any stage of the health journey.

Our claims team is on hand to provide you and your clients with expert support and guidance. After submitting a claim, you and your client will work with a dedicated Claims Consultant and receive regular progress updates. 

Download our latest claims brochure with information about the claims we paid and customer insights.

OnePath gives your clients the opportunity to earn Qantas Frequent Flyer points, with 1 point awarded for every $1 spent on eligible insurance premiums. Here are answers to the most common questions your clients may have about the program.

Find out more

We offer a wide range of cutting-edge adviser tools to help you take your client service to the next level. Our toolkits are designed to enhance and streamline your face-to-face and digital interactions so you can educate, engage and delight your clients.

Make the most of our innovative tools

Tap into our extensive library for ready-made and relevant content that you can customise with your logo and share with clients or on social media – from explainer articles and insurance tips to policy renewal reminders. We can also provide you with a Portfolio Insights tool, income calculators and tailored retention services to drive deeper engagement with your clients. To find out more about our adviser tools, speak with your OnePath Business Development Manager.

OnePath Clarity

OnePath Clarity offers a range of easy-to-understand articles and videos explaining the basics of life insurance. You can leverage the resources in OnePath Clarity to enhance your client communications.

Visit OnePath Clarity