Our promise is to pay all genuine claims. We’re not in the business of denying claims for illegitimate reasons, or for profit. Our expert claims team assesses all claims impartially and fairly.
We provide a speedy tele-claims service for some claim types, that allows for claims lodgement with reduced requirements. We also know immediate support is crucial. That’s why, on OneCare Life Cover policies, we offer an Advance Assistance Benefit that will pay in advance of $25,000 of your Life Cover, to help cover pressing expenses, while we continue to finalise the claim.
- We offer grief counselling for life insurance claims, to assist you in an emotionally difficult time.
- We also support and enable income protection customers with temporary disability claims to return to work sooner and regain their independence. For example, we offer personalised in-home assistance with claims forms for customers claiming for mental health, while working alongside the customer's doctor. If a home visit isn’t desired, we can deliver this support over the phone.
- We also offer personalised mental health coaching to help income protection customers claiming on anxiety and depression in the comfort of their own home.