News and Insights

6 May 2022

Welcome to the May edition of Adviser News

I hope you managed to enjoy some time off with family and friends during the Easter / ANZAC period, it’s hard to believe we are coming up to the halfway point of 2022, the year is flying by.

As we communicated throughout April, we have recently completed the transfer of all OnePath policy records to our Zurich systems – a significant milestone for us and our partners. Having all Zurich & OnePath life insurance customer data and records on one platform means that we are much better placed to improve our services to you and that is what we are 100% focused on doing.   

By consolidating our systems, we will be making it easier for you to do business with us. We are now offering access to all Quotes and Applications, Pre-assessments, Client management and Claim services plus more for both brands, on a single online location and login, via The Adviser Portal (which also gives you access to _ZONE Education). We have a significant upgrade to The Adviser Portal happening on 6 June which will add functionality and more upgrades occurring over the subsequent 3 months.

Our project team remains in place and on the OnePath side we have a list of issues and improvements that the team is methodically working its way through to resolve and implement. We would like to thank you very much for your patience and understanding as we bed down these remaining integration activities.  

We have set up guided responses to frequently asked questions within the portal that can help you resolve your query quickly. As always, you can also reach out to your Business Development Manager if you require further help or direction.  

I am extremely proud that both Zurich and OnePath were recently recognised as market leaders in two high calibre industry awards. Thank you to all our partners who voted for us, as this is always a great reminder of the hard work, we put in to support our advisers, and champion advice across our industry.

  • Zurich is the proud WINNER for Most Consistent Retail Life Insurer at the inaugural Adviser Choice awards by Adviser Ratings.
  • OnePath, was awarded the prestigious Financial Newswire & DEXX&R 2022 Risk Company of the Year honour as well as the top prize in three categories at the Adviser Choice Risk Awards.

Recently we launched our 2021 claims statistics and customer stories across Zurich and OnePath. The dedication our claims teams put in behind the scenes to treat every customer with total care and empathy when they are most vulnerable is something we take a lot of pride in. Please take a look at the claims we paid in 2021> Zurich, OnePath.

Election day is looming and on the 21 of May, we all get to have our say. Whatever the result, both sides of Government, on the face of it at least, seem determined to help improve access to quality advice and significantly reduce the amount of regulatory change we have all experienced over recent years. Whilst this sentiment still has to translate into action, it is very comforting to hear both sides of Government talking about this.

As always, thank you for your continued support. We take your feedback onboard in our decision making and will constantly learn and innovate to support you and your business as we enter a new era of efficiency and customer service for both Zurich and OnePath.

Regards,

Kieran


Kieran Forde

Chief Distribution Officer

 

Improving adviser experience by bringing our solutions under one smart and simple portal.

This week marks some significant milestones for our newly launched quoting, application and client management system, ‘The Adviser Portal’ that we expect to begin driving significant efficiency gains amongst life insurance advisers.

Learn more here

Committed to delivering on the promise we make


In 2021 OnePath paid over $587 million in Life Insurance claims to 4,438 customers, which gives you the confidence that if things go wrong, we will be there. We have built an interactive claims tool which allows you to deep dive into these statistics which you can access by visiting our claims page

Simplifying and improving the systems that support you

With the recent transfer of all OnePath policy records to our systems, all your pre-OneCare, OneCare and Zurich business is accessible to you in a single location, via The Adviser Portal. You can find further information on this transition here or by speaking with your Business Development Manager.

Proposed transfer of the life insurance business of OnePath Life Limited to Zurich Australia Limited

An application has been filed with the Federal Court of Australia (Court) for confirmation of a scheme to transfer the life insurance business of OnePath Life Limited (OnePath Life) to Zurich Australia Limited (Zurich) under Part 9 of the Life Insurance Act 1995 (Cth). The confirmation hearing is scheduled for 6 July 2022, subject to change from the Court. 

You will shortly receive communications with further information on what this means for you and your clients. Following this, a communication about the scheme will then be sent to all advised OnePath Life policy owners.  There is no immediate action either you or your clients will need to take.

Learn more here

Health and Wellbeing

How has the COVID-19 pandemic affected mental health? We examine five of the most significant impacts and the lessons about mental wellbeing we’ve learnt along the way.

Read article

Community

Last month marked World Immunisation Week. We are reminded now more than ever about the power of vaccines to keep us and the community safe.

Read more

Adviser Education

Watch the latest Trauma insurance webinar on _ZONE Education: Insights into conditions, costs and coverage.

Watch Webinar

Recent Newsletters

7 April 2022

Welcome to the April edition of Adviser News

We hope you are finding it more convenient, getting your Zurich and OnePath news all in one place. We want to provide you with insights across our life insurance products and services, investment updates, plus personal and professional development topics through _Zone Education.

Transition of OneCare polices to Zurich systems

As previously communicated, we are pleased to let you know that the transition of all OneCare products and policies from ANZ systems to Zurich systems is scheduled for this weekend.

This transition represents a significant milestone in our journey, by taking this integrated approach all your pre-OneCare, OneCare and Zurich business will be accessible to you in a single location, via The Adviser Portal.

Please make sure you keep an eye on your emails next week to ensure you don’t miss important communications on how these changes impact you and your teams.

We will continue to action outstanding adviser and customer requests, however some delays might be experienced as we work through our processing freeze period. Additional staff have been hired to assist and we appreciate your patience during this time.

Thank you for enabling us to simplify and improve the systems that support you.

You can find further information on this transition by visiting onepath.com.au/onecarechanges or by speaking with your Business Development Manager.

Supporting customers affected by the QLD & NSW floods

We have had strong take up of our premium support offers so far and it’s an important reminder that support is available for customers directly impacted by the floods in areas declared a natural disaster, we have a range of support on offer including premium support. Find out more about what we are offering, including how to claim.

Committed to delivering on the promise we make

Last year we paid over $1.28 billion in Life Insurance claims to 12,125 customers and their families across OnePath and Zurich (retail and group life combined). Importantly, we share a commitment to be there for your clients at every point in their health journey. Dr Sally Phillips, Zurich’s Head of Health Services, explains that every journey is unique, and requires personalised care - take some time to read through her article here and view our latest claims statistics and stories.

Reporting complaints and significant dealings

A reminder if you are required to report complaints and significant dealings as per the reporting obligations, you can visit our TMD website and click on the chatbot available.

Dees AFLW team make the Grand Final

A big congratulations to Melbourne’s AFLW team for securing a spot in the 2022 NAB AFLW Grand Final against Adelaide this Saturday 9 April!

The competition is only 5 years old, so this will be the first time Melbourne has made the AFLW Grand Final, and if they take out the win on Saturday, MFC will be the first club in history to hold both the AFL & AFLW Premierships concurrently.

We are proud to be Co-Principal Partner of Melbourne Football Club’s AFL and AFLW teams - the whole team at Zurich will be cheering on the women this Saturday! Go Dees!

Cheers,

Kieran


Kieran Forde

Chief Distribution Officer

 

Committed to delivering on the promise we make

We understand that life insurance is a promise. We strive to honour that promise so as to make a real difference to the lives of our customers, and their loved ones during challenging circumstances. Last year we paid over $1.28 billion in Life Insurance claims to 12,125 customers and their families across OnePath and Zurich, which gives you the confidence that if things go wrong, we will be there when it matters most.

Take a look at our latest claims statistics and stories.

We have improved your on-demand learning experience

We have listened to your feedback and are excited to have recently launched a number of enhancements to _ZONE Education. With these changes you will be able to build greater connectivity between modules, personalise your education needs and have easier access to CPD dashboards. 

Enhancements include; 

  • New and improved user experience and design
  • Simpler navigation for event registration and personalised event notifications
  • Ability to access current and past CPD information, including CPD certificates
  • Faster access to The Adviser Portal from within _ZONE, our all-in-one platform for client quotes, applications, renewals, client management, notifications and more
  • Bookmark your favourite content into a personalised content list
  • Smarter organisation of content to help guide your through your learning requirements
  • Request a meeting with your BDM from within _ZONE

When you’re in the _ZONE, every minute matters and we are committed to improving the way we can support you with your professional development. 

Please speak to your BDM if you have any questions.

Time to check your heart

Our health is our most valuable asset. At the beginning of this year the Minister for Health, the Hon Greg Hunt, requested that we focus on getting any health checks that we put aside during the pandemic. He urged for us to attend medical appointments and health checks and follow up on any referrals for blood tests or scans.

Read article

Staying healthy after a flood 

Coping with the aftermaths of a flood can be heartbreaking and take a toll on our total health. When our health is at risk, everything can be impacted. Our overall wellbeing is connected to our mental, physical, social and financial health. Learning to identify signs of stress and ways to cope after a natural disaster is crucial in the rebuild process.

Read article

Zurich and OnePath update

The proposed transfer of the OnePath Life Limited life insurance busines

Following the acquisition of OnePath Life Limited (OnePath Life) from ANZ over two years ago, we have been working hard, with your support, to integrate OnePath Life into the Zurich Group, by amalgamating systems, processes and records into Zurich operations.

The next step in the process involves applying to the Federal Court of Australia (Court) for confirmation of a Scheme to transfer the life insurance business of OnePath Life to Zurich Australia Limited under Part 9 of the Life Insurance Act 1995 (Cth). The confirmation hearing is scheduled for 6 July 2022, subject to change from the Court. You will receive further communication on what this means for you and your clients over the coming weeks.

8 March 2022

Welcome to our first edition of Zurich and OnePath Life Adviser News for the year.

It is great to be back underway in 2022, we look forward to partnering with you and supporting you and your clients to the best of our ability in what is hopefully a transformative year for our industry. 

Redesigning our communications

To align with our commitment in having two product brands in market we spent some time redesigning our new combined newsletter. We want to ensure we are delivering important news and insights for each of Zurich and OnePath as well as share the important topics across the wider industry. We hope this new format provides you with broader insights across life, investments, health topics and the industry news. 

Please let your Business Development Manager know if you have any feedback that can help us further improve the ways we communicate with you and your practice.

Supporting customers affected by the QLD & NSW floods

In support of our customers directly impacted by the floods in areas declared a natural disaster, we have a range of support on offer including premium support. We also want to acknowledge the amazing work of our customers who are volunteering their time and missing out on income as a result of this natural disaster, through further support. Find out more about what we are offering, including how to claim.

Strengthening our commitment to advice

At the end of February, we entered an agreement with ANZ to transfer the servicing arrangements of their life insurance advice customers to a new Zurich business to be called Zurich Assure. This follows ANZ’s decision to focus its financial advice services on high net-worth customers through ANZ Private. Zurich Assure will start servicing these customers with existing retail life insurance policies from 29 July 2022. Until then, it’s business as usual for ANZ. 

Our goal in establishing Zurich Assure is to provide continuity of service for existing ANZ life insurance customers.  Zurich Assure will also give us a new opportunity to better support non-advised customers in our existing Zurich and OnePath portfolios.  

We have a long tradition of working in partnership with advisers and dealer groups and our commitment to the external advice market and our adviser and dealer group partners remains unchanged.  Rather, our goal in establishing Zurich Assure is to complement the work of our partners, and not compete with them.   

If you have questions or would like to know more information, please reach out to your BDM.

Introducing Suzi Leung, Chief Claims Officer

I’m delighted to announce that Suzi Leung is the new Life & Investments Chief Claims Officer (CCO). Suzi has a strong claims background, knowledge of the Zurich business and deep relationships that have built locally and internationally and will be a great addition to the Zurich and OnePath life insurance family. Read about more about Suzi’s appointment here

All life insurers are measured on their ability to pay claims quickly and fairly. I am always amazed at the dedication our claims teams put in behind the scenes to treat every customer with total care and empathy when they are most vulnerable.

Last year Zurich and OnePath paid a combined $1.28 Billion in life insurance claims. Keep a look out for a deep dive into these numbers with insights and case studies in the coming weeks.

The Adviser Portal updates

In October last year we successfully completed the important milestone of transitioning pre-OneCare OnePath policies from ANZ systems to our Zurich systems. The next phase of the transition will be the remaining OneCare policies and will occur in the coming months, this will largely complete our journey of combining all policies onto one technology system. Keep a look out for some important communications regarding the specifics of this transition which are designed to minimise any potential impacts on you and your clients.

We remain committed to having two product brands in market and will ensure the transition to one technology platform will have lasting efficiency and experience benefits for your business. By bringing the best of Zurich and OnePath technology suites together under one Adviser Portal, we are making it easier for you to do business with us.

Melbourne Football Club and Zurich strengthen our partnership

As a pioneer for women’s sport and AFLW in Australia for many years, we are thrilled to welcome Daisy Pearce into the Zurich Ambassador family. Daisy is Captain of Melbourne Football Club’s AFLW team, is an award-winning AFL commentator for Channel 7 and SEN, a professional midwife and a mother of two. An inspiring leader both on and off the field, we look forward to working with her.

The Dees are looking to emulate the success the men’s team had in September last year and are off to a flying start to the campaign.

If you would like to know more we will be having an online season kick-off event on Thursday 10 March, 12-1pm which will feature Daisy Pearce, Simon Goodwin and Christian Petracca. Please see the feature article for how to register.

As we look forward into 2022, our team is optimistic and excited to get out and connect with you in ways we haven’t been able to do since pre-pandemic. As we are preparing to begin travelling more frequently, attending larger events, I’m really looking forward to hearing how advice has been reshaped over the past 24 months and sharing best practice insights on how this new hybrid way of operating can have long term benefits for advisers and clients.


Kieran Forde

Chief Distribution Officer

 

Supporting customers affected by the QLD & NSW floods

In support of our customers directly impacted by the floods in areas declared a natural disaster, we have a range of support on offer including premium support. We also want to acknowledge the amazing work of our customers who are volunteering their time and missing out on income as a result of this natural disaster, through further support.

Find out more about what we are offering, including how to claim.

Watch our short explainer video on OneCare Income Secure Protection

OneCare Income Protection Secure ushers in a new era of certainty, stability, and sustainability in income protection products. Watch our explainer video which will help you gain clarity on the product, it’s benefits and our commitment to your clients when it comes to claim time and supporting them in their journey back to wellness.

Watch video

Supporting customers experiencing vulnerability

A customer experiencing vulnerability is someone who, due to their personal circumstances, has unique needs and is especially susceptible to loss, harm or disadvantage and therefore may need additional support. At OnePath, we are committed to recognising and supporting customers experiencing vulnerability. 

Read more

Looking after your health during a flood

We care about your health. If you or someone you know has been impacted by the recent flooding events, here are some ways to look after your health and stay safe.

Read more