Claims

OnePath’s claims process ensures your clients get help when they need it most. We believe we all play a part in ensuring successful claims outcomes for your clients. 

In 2024, OnePath paid more than $745 million in life insurance claims to 5,028 customers

❯ Take a look at our latest claims insights and statistics
 

Our claims philosophy

• Treat customers the way we would like to be treated.
• Assess and pay claims in a fair and timely manner.
• Show empathy for customers who are medically, financially or emotionally vulnerable.
• Assess each claim on its merits.
• Operate withing a clearly defined risk management and governance framework.
• Support return to work for customers with disability claims.
   

How advisers can support the claims journey

• Clarify cover upfront - Help clients understand eligibility and exclusions so expectations are clear.
• Ask in plain language - Use everyday terms when collecting health information to reduce confusion and improve accuracy.
• Explain the process - Set expectations early to reduce stress at claim time.

❯ Explore our latest data and case studies