We are pleased to let you know that the transition of all OneCare products and policies from ANZ systems to Zurich systems is now complete.
This transition represents a significant milestone in our journey, by taking this integrated approach all your pre-OneCare, OneCare and Zurich business will be accessible to you in a single location, via The Adviser Portal.
Please make sure you keep an eye on your emails to ensure you don’t miss important communications.
We will continue to action outstanding adviser and customer requests, however some delays might be experienced as we work through our processing freeze period. Additional staff have been hired to assist and we appreciate your patience during this time.
Thank you for enabling us to simplify and improve the systems that support you.
Please refer to section 3 and 4 of the below which has important information about changes to you and your client after transition.