Supporting your Clients

Help your clients understand exactly what life insurance they have and how it works. My OnePath Life puts a wealth of resources at their fingertips – from educational articles to animations and other tools that explain the basics of life insurance. 

What is My OnePath Life

My OnePath Life helps your clients take control over their own life insurance. As well as increasing transparency for your clients, it also saves you time on administration. Using the My OnePath Life portal, your clients can:

  • check their policy and beneficiary details
  • update contact and payment information
  • set their communication preferences
  • check the status of their claim
  • view their payment history.

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Making a claim isn’t the only way for your clients to get value from their cover. OnePath Rewards provides tips and tools to promote a healthy lifestyle, while giving your clients the chance to collect points so they can earn discounts and rewards.

What is OnePath Rewards?

OnePath Rewards is a health and rewards portal designed to help your clients improve their wellbeing. Clients collect Wellness Points when they access our free health tips, tools and digital health programs. They can also get points from tracking physical activity on their wearable device.

By accruing points, clients progress from bronze to silver to gold status. This gives them access to a range of rewards including e-gift cards, vouchers and discounts on everyday living expenses like petrol, groceries and selected items from leading department stores.

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Our claims team is on hand to provide you and your clients with expert support and guidance. After submitting a claim, you and your client will work with a dedicated Claims Consultant and receive regular progress updates. 

Download our latest claims brochure with information about the claims we paid and customer insights.

OnePath gives your clients the opportunity to earn Qantas Frequent Flyer points, with 1 point awarded for every $1 spent on eligible insurance premiums. Here are answers to the most common questions your clients may have about the program.

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We offer a wide range of cutting-edge adviser tools to help you take your client service to the next level. Our toolkits are designed to enhance and streamline your face-to-face and digital interactions so you can educate, engage and delight your clients.

Make the most of our innovative tools

Tap into our extensive library for ready-made and relevant content that you can customise with your logo and share with clients or on social media – from explainer articles and insurance tips to policy renewal reminders. We can also provide you with a Portfolio Insights tool, income calculators and tailored retention services to drive deeper engagement with your clients. To find out more about our adviser tools, speak with your OnePath Business Development Manager.

OnePath Clarity

OnePath Clarity offers a range of easy-to-understand articles and videos explaining the basics of life insurance. You can leverage the resources in OnePath Clarity to enhance your client communications.

Visit OnePath Clarity