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Important information: Coronavirus

  • Effective Monday 20 April 2020, super members impacted by the COVID-19 crisis can apply to the Australian Taxation Office (ATO) for early release of their super on compassionate grounds. While we have been actively preparing to deal with increased call volumes and administration, we expect significant demand for these payments. As we prioritise the early release requests, there may be an impact to usual processing and call waiting times. We ask for your patience while we aim to respond as promptly as possible to those members most impacted during this difficult time.
  • We will be updating advisers on the latest product, technical and investments news in our regular super and investments adviser newsletter, Adviser Insights. To subscribe to Adviser Insights, click here and login.

Important Note: Disclosure of Pastimes in Illustrator

Effective Monday 18 May 2020, the disclosure of Pastimes for OneCare applications has been moved from the quote to the personal statement section in Illustrator (OneCare quoting and application tool).

If a pre-application assessment for a Pastime is required, up to 199 separate Pastimes can now be selected and fully managed from Illustrator’s Pre-assessment tool.

OneCare applications not submitted in Illustrator prior to 9PM (AEST) 15 May 2020 will have any disclosed pastimes removed from the quote. This information will need to be re-answered in the Pastimes question in the personal statement.

For further information on these changes, please speak to your Business Development Manager.


Important Information: Scheduled outage between 07:00AM 31/05/2020 (AEST) – 11:45PM 31/05/2020 (AEST)

Attention advisers, OnePath will be performing essential technical upgrades which may impact certain options within Account Access.

We apologise for any inconvenience this may cause.

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