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Important information: Coronavirus

  • Effective Monday 20 April 2020, super members impacted by the COVID-19 crisis can apply to the Australian Taxation Office (ATO) for early release of their super on compassionate grounds. While we have been actively preparing to deal with increased call volumes and administration, we expect significant demand for these payments. As we prioritise the early release requests, there may be an impact to usual processing and call waiting times. We ask for your patience while we aim to respond as promptly as possible to those members most impacted during this difficult time.
  • We will be updating advisers on the latest product, technical and investments news in our regular super and investments adviser newsletter, Adviser Insights. To subscribe to Adviser Insights, click here and login.

Attention Advisors

Message for OneAnswer Pension customers only

From approximately 9.00am Wednesday 1 July 2020 until 5.00pm Monday 27 July 2020 (AEST), OnePath will be performing end of financial year processing for Pension products. Until these processes are finalised, any Centrelink Schedule requested will be based on interim figures and may be subject to change.

We apologise for any inconvenience this may cause. All other products remain unaffected.


The Government has made changes to super contribution age limits, please see ‘Adviser Notices – Super & Investment’ for completing new business forms for OneAnswer Super and Pension members who are aged 65 and 66.

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