The Superannuation industry has been working collaboratively on the Insurance in Superannuation Voluntary Code of Practice in recognition of the important role insurance in superannuation has as a safety net of cover for Australians. This is a code with obligations upon trustees relating to insurance for all members - for members that receive cover automatically as well as those members that apply for cover.
OnePath Custodians Pty Limited (OPC) as the Trustee for a number of OnePath superannuation products (offered through the Retirement Portfolio Service) was one of the first Retail superannuation providers to opt-in to this code with the start date of 1 July 2018 and requirement to be fully transitioned by 30 June 2021. For more information please read our Transition Plan.
Our compliance with the Code will be monitored and results will be set out in an annual Code Compliance Report.
OPC, as Trustee for a number of OnePath superannuation products, will oversee and help members or beneficiaries with the claims process.
Please refer to our Claims Philosophy document to understand how we approach the pursuit and assessment of claims on behalf of a fund member or beneficiary. If you need to make a claim please refer to the instructions set out on our claims page.