As a valued customer we want to hear from you if any of our products and services have not met your expectations.
If you would like to compliment one of our staff or make a suggestion on how we can improve, we want to know. If we made a mistake, or our service does not meet your expectations, we also want to know.
Our people will work closely with you to address your concerns quickly and amicably.
Email us at: firstname.lastname@example.org
If you are not satisfied with the resolution offered, you can have your complaint reviewed by our Customer Advocate team or an external dispute resolution scheme, the Australian Financial Complaints Authority, who provide a free, independent review to reach a resolution that is fair to you and to OnePath.
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
To contact Customer Advocate
Australian Financial Complaints Authority