Superannuation claims forms (including insurance claims)

 

Use the forms on this page if you want to:

  • Access your superannuation benefits early due to permanent incapacity, terminal medical condition or severe financial hardship
  • Make a claim on life insurance held through your superannuation account
  • Claim a death benefit in relation to a member of the fund

If you wish to complete a rollover of your superannuation monies or make a lump sum withdrawal please call 133 665 to speak with a specialised consultant. These forms are not to be used and the consultant will advise you of the next steps.

 

Select your superannuation product:

 

 

 

 

 


 

 

OneAnswer

Please complete all the relevant forms for your claim and return to GPO Box 5306, Sydney NSW 2001.

If you have any questions about how to complete your application or any general queries, please call us on 133 665 weekdays between 8.30 and 6.30pm (AEST) to reach one of our friendly contact centre staff.

 

Death with insurance

Going through the loss of a loved one is very difficult and we are here to help you through this process. You may be eligible to the late members superannuation monies, you may also be entitled to insurance proceeds if the late member had Death Insurance cover through their superannuation account at the time of their death.

 

If you are unsure if a reversionary beneficiary has been nominated on the member account please use the Death Claim Application Long Form.

 

Reversionary: A 'reversionary beneficiary' is the person who will continue to receive a member’s pension when the member dies. The reversionary beneficiary is nominated by the member upon the commencement of a pension.

 

If you are unsure whether the member held insurance through their superannuation account, please complete the documentation listed below

 

What do you need to do?

 

In order for the Trustee to assess your claim, please complete and return to our office the following:

  Death Claim Application - Long Form
  Death Claim Application - Short Form (If there is a reversionary on the account)
  Withdrawal Form
  Privacy Statement (if there is a reversionary on the account or insurance)
  Bank details form (if there is a reversionary on the account)

 

You will also need to provide a:

 
  • original certified copy of Registrar’s official Certificate of Death
  • original certified identification of each beneficiary/claimant/executor; e.g. current driver’s licence or passport (current or expired no more than two years)

 

If the deceased member has a valid Estate please also provide the following:

 
  • An original certified copy of the Will
  • An original certified copy of Probate or Letters of Administration (if applicable)
  • An inventory of the Estate's assets and liabilities or a letter from you/your office confirming the Estate's solvency
  • Tax file number of the deceased or the tax file number of the Estate

 

Upon receipt of the requirements we will assess the appropriate beneficiary / beneficiaries to receive the late member’s superannuation monies. We will also forward your claim to the insurer who will assess if the insurance claim can be admitted, and will notify you if further information is required.

Death without insurance

Going through the loss of a loved one is very difficult and we are here to help you through this process. You may be eligible to the late members superannuation monies.

 

If you are unsure if a reversionary beneficiary has been nominated on the member account please use the Death Claim Application Long Form.

 

Reversionary: A 'reversionary beneficiary' is the person who will continue to receive a member’s pension when the member dies. The reversionary beneficiary is nominated by the member upon the commencement of a pension.

 

What do you need to do?

 

In order for the Trustee to assess your claim, please complete and return to our office the following:

  Death Claim Application - Long Form
  Death Claim Application - Short Form (If there is a reversionary on the account)
  Withdrawal Form
  Privacy Statement (if there is a reversionary on the account or insurance)
  Bank details form (if there is a reversionary on the account)

 

You will also need to provide an:

 
  • original certified copy of Registrar’s official Certificate of Death
  • original certified identification of each beneficiary/claimant/executor; e.g. current driver’s licence or passport (current or expired no more than two years)

 

If the deceased member has a valid Estate please also provide the following:

 
  • An original certified copy of the Will
  • An original certified copy of Probate or Letters of Administration (if applicable)
  • An inventory of the Estate's assets and liabilities or a letter from you/your office confirming the Estate's solvency
  • Tax file number of the deceased or the tax file number of the Estate

 

Upon receipt of the requirements we will assess the appropriate beneficiary / beneficiaries to receive the late member’s superannuation monies and will notify you if further information is required.

Permanent Incapacity with Total and Permanent Disablement (TPD) insurance

Total and Permanent Disablement is a type of insurance cover that supports you financially if you are unable to work ever again or unable to look after yourself ever again due to an injury or sickness.

 

What do you need to do?

 

In order to make a claim on your Total and Permanent Disablement cover under the Permanent Incapacity condition of release the following documents are required:

  Total and Permanent Disablement Application Form
  Two certificates of Medical Attendant (to be completed by 2 different medical practitioners within 6 months of benefit request)
  One Preliminary Medical Attendants statement
  One Preliminary Employer’s statement
  One Preliminary Member’s statement
  Withdrawal Form
  Privacy Statement

 

You will also need to provide an:

 
  • original certified copy of identification, such as a driver’s licence or passport

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Permanent Incapacity and will notify you if further information is required. Once all of our requirements are met we will then forward your claim to the insurer who will assess if the insurance claim can be admitted.

Permanent Incapacity without insurance

You may be able to access the monies in your superannuation account if you are unlikely to work again in a role to which you are reasonably qualified by education, training or experience because of ill-health (physical or mental)

 

What do you need to do?

 

In order to make a claim to access your superannuation benefits under the Permanent Incapacity condition of release the following documents are required:

  Total and Permanent Disablement Application Form
  Two certificates of Medical Attendant (to be completed by 2 different medical practitioners within 6 months of benefit request)
  Withdrawal Form

 

You will also need to provide an:

 
  • original certified copy of identification, such as a driver’s licence or passport

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Permanent Incapacity. We will notify you if further information is required.

Terminal medical condition with Terminal Illness insurance

We understand that this can be a very stressful time and we are here to make it as easy as possible for you. You can access the monies in your superannuation account if 2 doctors (one of whom is a specialist) have certified that your life expectancy is less than 24 months. Terminal Illness insurance is provided as part of your Death cover.  A claim can be made on the insurance cover when your life expectancy is certified by doctors to be less than 12 months.

 

What do you need to do?

 

In order for the Trustee to assess your claim, we require the following forms and documentation to be completed and returned to us:

  Terminal Illness Form 12 months (including Medical Certificates from two different medical practitioners, one of whom must be a specialist)
  Withdrawal Form

 

You will also need to provide an:

 
  • original certified copy of identification, such as a driver’s licence or passport

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Terminal Illness and will notify you if further information is required. Once all of our requirements are met we will then forward your claim to the insurer who will assess if the insurance claim can be admitted. An insurance claim will only be payable where life expectancy is less than 12 months.

Please note that members suffering from a terminal illness may be eligible to receive their benefit tax free. In order to qualify for the tax-free payment, the trustee requires certificates from two different medical practitioners (one which must be a specialist) confirming the member is suffering from an illness which in the normal course would result in death within a period of 24 months.

Terminal medical condition without insurance

We understand that this can be a very stressful time and we are here to make it as easy as possible for you. You can access the monies in your superannuation account if 2 doctors (one of whom is a specialist) have certified that your life expectancy is less than 24 months. 

 

What do you need to do?

 

In order for the Trustee to assess your claim, we require the following forms and documentation to be completed and returned to us:

  Terminal Medical Condition Release Authority Form (Superannuation account balance without insurance, including Medical Certificates from two different medical practitioners, one of whom must be a specialist)
 

You will also need to provide an:

 
  • original certified copy of identification, such as a driver’s licence or passport

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Terminal Illness. We will notify you if further information is required.

Members suffering from a terminal illness may be eligible to receive their benefit tax free. In order to qualify for the tax-free payment, the trustee requires certificates from two different medical practitioners (one of which must be a specialist) confirming the member is suffering from an illness which in the normal course would result in death within a period of 24 months.

Severe financial hardship

If you are experiencing severe financial hardship you may be able to withdraw a lump sum of between $1,000 and $10,000 from your superannuation account. There are a number of criteria that must be met to ensure that you are entitled to claim, you can find out more about these criteria in our Financial Hardship information pack.

 

What do you need to do?

 

In order to assess your request, we will require the following documentation to be completed and sent to us:

  OnePath Financial Hardship flyer
  Centrelink CRN Consent Form
  OneAnswer Personal Super Early Release Form
  OneAnswer Personal Super & Pension Withdrawal Form

 

 

 

Integra

Please complete all the relevant forms for your claim and return to GPO Box 5306, Sydney NSW 2001.

If you have any questions about how to complete your application or any general queries, please call us on 133 665 weekdays between 8.30 and 6.30pm (AEST) to reach one of our friendly contact centre staff.

 

Death with insurance

Going through the loss of a loved one is very difficult and we are here to help you through this process. You may be eligible to the late members superannuation monies, you may also be entitled to insurance proceeds if the late member had Death Insurance cover through their superannuation account at the time of their death.

 

If you are unsure whether the member held insurance through their superannuation account, please complete the documentation listed below

 

What do you need to do?

 

In order for the Trustee to assess your claim, please complete and return to our office the following:

  Death Claim Information form
  Withdrawal form

 

You will also need to provide:

 
  • Certified copy of the full Death Certificate (not an extract)
  • Certified copy of the late member’s Will (if applicable)
  • Certified copy of the deceased member’s identification
  • Certified copy of Grant of Probate or Letters of Administration (only if already obtained)
  • A listing of the estate’s assets and liabilities or a written statement as to the estate’s solvency
  • Certified copy of the identification of the person claiming

 

Upon receipt of the requirements we will assess the appropriate beneficiary / beneficiaries to receive the late member’s superannuation monies. We will also forward your claim to the insurer who will assess if the insurance claim can be admitted, and will notify you if further information is required.

Death without insurance

Going through the loss of a loved one is very difficult and we are here to help you through this process. You may be eligible to the late members superannuation monies, you may also be entitled to insurance proceeds if the late member had Death Insurance cover through their superannuation account at the time of their death.

 

What do you need to do?

 

In order for the Trustee to assess your claim, please complete and return to our office the following:

  Death Claim Information form
  Withdrawal form

 

You will also need to provide:

 
  • Certified copy of the full Death Certificate (not an extract)
  • Certified copy of the late member’s Will (if applicable)
  • Certified copy of the deceased member’s identification
  • Certified copy of Grant of Probate or Letters of Administration (only if already obtained)
  • A listing of the estate’s assets and liabilities or a written statement as to the estate’s solvency
  • Certified copy of the identification of the person claiming

 

Upon receipt of the requirements we will assess the appropriate beneficiary / beneficiaries to receive the late member’s superannuation monies and will notify you if further information is required.

Permanent Incapacity with Total and Permanent Disablement (TPD) insurance

Total and Permanent Disablement is a type of insurance cover that supports you financially if you are unable to work ever again or unable to look after yourself ever again due to an injury or sickness.

 

What do you need to do?

 

In order to make a claim on your Total and Permanent Disablement cover under the Permanent Incapacity condition of release the following documents are required:

  Two certificates of Medical Attendant (to be completed by 2 different medical practitioners within 6 months of benefit request)
  One Preliminary Medical Attendants statement
  One Preliminary Employer’s statement
  One Preliminary Member’s statement
  Privacy Statement
  Withdrawal form

 

You will also need to provide a:

 
  • Certified copy of identification, such as a driver's licence or passport.

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Permanent Incapacity and will notify you if further information is required. Once all of our requirements are met we will then forward your claim to the insurer who will assess if the insurance claim can be admitted.

Permanent Incapacity without insurance

You may be able to access the monies in your superannuation account if you are unlikely to work again in a role to which you are reasonably qualified by education, training or experience because of ill-health (physical or mental)

 

What do you need to do?

 

In order to make a claim to access your superannuation benefits under the Permanent Incapacity condition of release the following documents are required:

  Total and Permanent Disablement Application Form
  Two certificates of Medical Attendant (to be completed by 2 different medical practitioners within 6 months of benefit request)
  Withdrawal form

 

You will also need to provide a:

 
  • Certified copy of identification, such as a driver's licence or passport.

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Permanent Incapacity. We will notify you if further information is required.

Terminal medical condition with Terminal Illness insurance

We understand that this can be a very stressful time and we are here to make it as easy as possible for you. You can access the monies in your superannuation account if 2 doctors (one of whom is a specialist) have certified that your life expectancy is less than 24 months. Terminal Illness insurance is provided as part of your Death cover. A claim can be made on the insurance cover when your life expectancy is certified by doctors to be less than 12 months.

 

What do you need to do?

 

In order for the Trustee to assess your claim, we require the following forms and documentation to be completed and returned to us:

  Terminal Illness Form 12 months (including Medical Certificates from two different medical practitioners, one of whom must be a specialist
  Privacy Statement
  Withdrawal form

 

You will also need to provide a:

 
  • Certified copy of identification, such as a driver's licence or passport.

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Terminal Illness and will notify you if further information is required. Once all of our requirements are met we will then forward your claim to the insurer who will assess if the insurance claim can be admitted. An insurance claim will only be payable where life expectancy is less than 12 months.

Members suffering from a terminal illness may be eligible to receive their benefit tax free. In order to qualify for the tax-free payment, the trustee requires certificates from two different medical practitioners (one of which must be a specialist) confirming the member is suffering from an illness which in the normal course would result in death within a period of 24 months.

Terminal medical condition without insurance

We understand that this can be a very stressful time and we are here to make it as easy as possible for you. You can access the monies in your superannuation account if 2 doctors (one of whom is a specialist) have certified that your life expectancy is less than 24 months. Terminal Illness insurance is provided as part of your Death cover. A claim can be made on the insurance cover when your life expectancy is certified by doctors to be less than 12 months.

 

What do you need to do?

 

In order for the Trustee to assess your claim, we require the following forms and documentation to be completed and returned to us:

  Terminal Medical Condition Release Authority Form (Superannuation account balance without insurance, including Medical Certificates from two different medical practitioners, one of whom must be a specialist) 
  Withdrawal form

 

You will also need to provide a:

 
  • Certified copy of identification, such as a driver's licence or passport.

 

Upon receipt of the requirements we will assess whether the benefit can be released on the grounds of Terminal Illness. We will notify you if further information is required.

Members suffering from a terminal illness may be eligible to receive their benefit tax free. In order to qualify for the tax-free payment, the trustee requires certificates from two different medical practitioners (one of which must be a specialist) confirming the member is suffering from an illness which in the normal course would result in death within a period of 24 months.

Income Protection

If you have Income Protection Insurance you may be eligible to receive insurance payments if you are temporarily unable to work due to a illness or injury.

 

What do you need to do?

 

In order for the Trustee to assess your claim, we will require the following documentation to be completed and sent to us:

  Preliminary Employer’s Statement
  Preliminary Medical Attendant’s Statement
  Preliminary Member’s Statement (Please complete the Life Privacy Statement – without this acknowledgement OnePath cannot precede with your claim.)
  Tax file number declaration
  EFT Form
  Privacy Statement

 

You will also need to provide a:

 
  • Certified copy of identification, such as a driver's licence or passport.
  • Confirmation of whether a Worker’s Compensation claim has been lodged. If so, please provide the contact details.

 

Once these requirements are received we will continue with your request. Please note, we may need to request further information from you.

Severe financial hardship

If you are experiencing severe financial hardship you may be able to withdraw a lump sum of between $1,000 and $10,000 from your superannuation account. There are a number of criteria that must be met to ensure that you are entitled to claim, you can find out more about these criteria in our Financial Hardship information pack.

 

What do you need to do?

 

In order to assess your request, we will require the following documentation to be completed and sent to us:

  OnePath Financial Hardship flyer
  Centrelink CRN Consent Form
  Integra Early Release Form
  Integra Super Withdrawal Form