OnePath's Home and Contents Insurance frequently asked questions section provides useful information about costs, claims, quotes and insurance renewals.
OnePath’s Home Insurance will not leave your home building under-insured. We guarantee the full replacement of your house if it is destroyed^ by an event covered under this policy, regardless of cost. So, even if prices go up and it costs more to rebuild than your sum insured, we will still pick up the bill. That’s why we call it full building replacement cover.
What’s more, we’ll also cover related costs, including:
Many people are unsure as to exactly what is meant by under-insurance. In simple terms:
You are underinsured if your property is destroyed^ and your insurance payout (commonly referred to as the sum insured) does not cover the real costs of rebuilding your property, because the sum insured is too low. This can be due to inflation or other costs such as professional and legal fees, demolition and debris removal costs. These additional costs alone can add 10 to 20% to the replacement building costs and, unfortunately are not normally thought of until it’s too late.
The good news however, is that if you takeout OnePath's Home Insurance will not leave you under-insured, as we offer full building replacement cover.
You will need to have the following details handy for:
Any questions? Call 132 062, weekdays from 8am to 8pm (Sydney time) and a consultant will be happy to help.
You can buy home insurance online or call 132 062 weekdays from 8am to 8pm, (Sydney time).
You will be covered as soon as you buy home insurance, if you choose to be covered immediately. The date your house insurance cover starts will be confirmed on the Policy Schedule we will send you.
You have 21 days from the commencement date displayed on your Policy Schedule to be sure you have the right home insurance cover. If it is not the cover you require, you can cancel the insurance policy. You will receive a full refund of the premium paid, providing you have not made a claim.
To renew you home and contents insurance policy, we will send you a Renewal Schedule approximately four weeks before your policy is due for renewal. To renew your policy, you'll simply need to follow the payment instructions.
If you pay your home insurance by monthly or annual direct debit, your policy will be automatically renewed. Your deductions will be continued unless you call 132 062, weekdays from 8am to 8pm, (Sydney time).
To make a claim, call our Customer Service team on 132 062 (24 hours a day, 7 days a week) when something happens to your house that you believe you can claim for.
With home insurance, you have the option to insure your buildings and/or your contents.
Please note that if you only insure your building, your contents will not be protected if they are destroyed, lost or damaged. Similarly, if you only insure your contents, your building will not be covered if it is destroyed or damaged.
In addition you can include additional cover options, such as Accidental damage or loss to contents, Cover away from home and Accidental damage or loss to building.
Click here to see what you’re covered for.
Click here to see what you’re covered for.
Valuable items are covered up to $3000 per item, pair, set, collection or system. You can increase the amount we will pay for valuable items by listing them on your Schedule as specified valuables.
Valuable items are defined in the table below:
|Valuable items include||Valuable items do not include|
Jewellery and watches
Items containing gold or silver
Items thinly covered with gold or silver
Collections of stamps, money, medals or other collections
Sporting equipment while it is being used
Battery powered items, as listed below:
Camera equipment, including accessories and unprocessed film that is being used underwater , or to earn your income.
If you select the Contents cover away from home insurance option, your personal effects and specified valuables are covered for accidental damage or loss when they are away from the home, worldwide, for up to 90 consecutive days.
Personal effects are:
Personal effects are covered up to the limit shown on your Schedule, Specified valuables are covered up to the sum insured nominated by you on your Schedule.
We encourage you to read the home insurance Product Disclosure Statement (PDS) (495kb PDF).
When damage or loss occurs to any contents item, we will, at our discretion, do one of the following:
Goods used to earn an income at your home are covered up to $5,000.
In addition, we also provide cover separately for office and surgery equipment that you use to earn an income, up to $10,000 in total.
We encourage you to read in the home insurance Product Disclosure Statement (PDS) (495kb PDF) for more details.
You no longer have to estimate your building sum insured.
Since we offer full building replacement, we automatically calculate the sum insured of your house or building using a building sum insured calculator. This means that you will never be underinsured. In the event of a total loss your buildings will be fully replaced even if the rebuilding cost exceeds the sum insured calculated at application.
You should work out how much it would cost for you to replace your contents new for old.
As a guide we will provide you with an estimate of the replacement value of your contents. Before accepting this estimate as your contents sum insured you should check that it is adequate to replace all of your contents new for old. You may find our contents sum insured calculator useful.
If the details on your policy schedule need to change, or your contact details or insurance needs change, please call us immediately on 132 062, weekdays from 8am to 7pm, (Sydney time).
^ In legal terms ‘destroyed’ implies that your home is a total loss as a result of an insured event, like storm or fire.
Home, car, travel and landlord insurance products are underwritten and issued by OnePath General Insurance Pty Limited (OnePath General) ABN 56 072 892 365, AFSL 288 160 and QBE Insurance (Australia) Limited (QBE) ABN 78 003 191 035, AFSL 239545. The information provided is of a general nature and does not take into account your personal needs and financial circumstances. You should consider the appropriateness of the advice, having regard to your objectives, financial situation and needs. You should read the Product Disclosure Statement (495kb PDF) and consider whether this product is right for you.