Insuring with OnePath

Insuring with OnePath

Insuring with OnePath

Why insure with OnePath?

OnePath is ANZ’s specialist brand for wealth, insurance and advice solutions. We are committed to improving the long-term financial security of our customers, through quality insurance products.

Life insurance

We offer different life insurance options for different people. Whether you’re taking out insurance direct with us, or you’re working with a financial adviser to build a customised protection plan, we have a solution that fits.

  • OneCare - offering a complete range of covers, benefits and features, we provide comprehensive protection for your family, your health and your lifestyle. To apply for OneCare, contact your financial adviser or call us on 1800 550 805.
  • Group Risk insurance - provided to employers or superannuation funds wanting to arrange insurance cover for their employees or fund members.

Direct Life insurance – while we no longer offer OnePath brand direct insurance products to new customers, ANZ life insurance provides similar benefits, ensuring protection for you and your loved ones. If you choose ANZ, you can be assured that we’ll be there for you – no matter what life has in store. Call us on 13 16 14 to find out more.

General insurance - while we no longer offer OnePath general insurance products to new customers, ANZ general insurance products provide you with similar benefits, and quality protection to suit your budget and lifestyle.

From home and landlord insurance to cover for your car, or protection while you travel, we’ve got a solution for you. If you choose ANZ you can be assured that we’ll be there for you — no matter what life has in store. Call us on 13 16 14 to find out more.

Our insurance capabilities

Working in partnership with OnePath can help you protect more clients, in more markets. Based on your feedback, we’ve also developed a superior adviser experience every step of the way.

Use OnePath’s size and experience to your advantage

With over 100 years experience, our success has been built on sustainable business relationships.

OnePath works with advisers to deliver the solutions you need to grow your business. By partnering with OnePath, you have access to the scale and resources of one of the largest life insurers in Australia.

Protect more clients with OnePath’s innovative OneCare range

OneCare has been built with your feedback in mind – delivering a flexible, innovative and customer-focussed range of life insurance products to help you grow your business.

See a summary of the OneCare range here.

Speed up your applications with OneCare Express

OneCare Express is an intuitive electronic application program that will revolutionise the way you write risk business. By providing you with an immediate policy decision it can:

  • increase sales and referral conversion
  • boost productivity
  • enhance customer satisfaction

For more information download the OneCare Express Quick Reference Guide.
To download OneCare Express to your desktop, click here.

Access a fast and efficient underwriting process

To get on with business, you need an underwriting process that’s easy. That’s why we’ve taken on your feedback to deliver a fast and efficient underwriting process – improving the experience for you and your clients.

We achieve this by:

  • providing expert decisions in-line with or ahead of the market
  • taking personal responsibility to meet and exceed service standards
  • focussing on results, and putting applications into suspense as a last resort
  • calling you to discuss all non-standard applications
  • encouraging you to call us to discuss new and existing applications
  • thinking outside the square and proposing alternate solutions where possible.

Feel confident in our personable and professional claims team

We pay over $2.5 million in claims each business day. We approach every claim with a commitment to do whatever we can to process it as quickly, correctly and efficiently as possible.

We achieve this by:

  • assigning each individual claim to a specialist claims assessor who will work with you, your client, and their family, from start to finish
  • requesting as much information as we can upfront
  • committing and delivering on our service standards
  • upholding a personable and professional approach.

OnePath's claims team has earned an enviable reputation with risk advisers like Chris Cachia of CCA Financial Planners1.

"As a risk specialist, my clients receive quality advice that is based on over twenty years of industry experience. More importantly, I provide my clients with certainty.

This understanding led to the creation of CCAFP’s unique ‘Priority Claims Service’, a service that helps expedite and ease the stress associated with the claims process.

Over the years, I’ve worked closely with the claims departments of all of Australia’s leading life insurers to refine this service.

In my experience, I have found some claims managers seem to look for reasons not to pay a claim, but with OnePath, you get a different “feel” - they always try and find reasons to pay the claim.

What separates OnePath with other Life offices is their quick and compassionate assessment of claims.

I had one unfortunate case where a client became terminal. OnePath sought to expedite the income protections benefits (i.e. waive the requirements for financials) to alleviate the financial stress for the client in the final months of his life. A great compassionate result.

In my view, OnePath’s timeliness and compassionate sensitivity to claims clearly makes them the market leader when it comes to life insurance. This is really what the Life Insurance business is all about – helping people in their time of need."

Access a range of quality business support tools

On Adviser Advantage, you have access to the comprehensive Life Risk Marketing Toolbox – helping you attract, advise, and service more clients, more efficiently.

These resources include tools to help you:

  • tap into new and valuable market segments
  • demonstrate the need for life insurance in first appointments
  • provide clear and concise advice about OnePath’s OneCare product range
  • streamline the assessment process using our OneCare Express
  • provide post-sale and ongoing support to improve client retention
  • support your clients through the claims process.

Insurance and you

Insurance is about managing risks so when it comes to insurance, the old adage, 'better safe than sorry' rings true.

Underinsurance is a problem for Australians.

Our research shows that Australians are overwhelmingly optimistic about their financial future. This optimism is a key driver behind Australia being the most underinsured of any developed country.

Many Australians simply don’t have enough insurance, and some have none at all. It’s a worrying thought when you consider the following statistics:

  • 6 out of 10 Australians with dependent children don’t have sufficient life insurance cover to care for their families for more than a year if they were to die^.
  • 96% of their families lack enough life insurance to protect them for 10 years or more^.

Can I get by without life insurance?

Many people think they’ll receive financial assistance through Workers Compensation, their health fund, or the Government in the event of injury or illness.

While some assistance is available, it is important to understand that there may be limits which can have a significant impact on your lifestyle. Here are some things to think about:

  • Workers compensation offers important financial protection against work related injuries. But it doesn’t cover injuries that happen away from work, or provide protection against serious illnesses like cancer and heart attack.
  • While there are a range of social security payments to assist people with illness, injury or disability, the amount you are eligible for may not cover your medical and living expenses.
  • Private health insurance can help cover a range of medical expenses, but it doesn’t help you with your everyday living expenses – like household items or mortgage repayments. Health claims are also often capped, which may leave you with a gap in your medical expenses to cover.

More Information

If you are an employee, chances are you have some life insurance cover through your super fund. But the level of cover provided through your super fund is often a conservative estimate based on your salary. It doesn't take into account your level of debt, or the number of dependants you have – factors which are crucial to determining your insurance needs. So it may not be enough.

You should be able to find out your current level of cover by checking your super statements, calling your super fund, or asking your employer.

 OnePath's Insurance Fundamentals can help you make sense of insurance, and work out how much you might need.