Make a claim

We have specialist teams to help you through the claim process. Please find your type of cover below and follow the steps.

Type of cover Product name How to claim

Life insurance

OneCare Life Cover
SmartCare
World Of Protection

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Life
EasyProtect 50+ Life Cover
Accident Cover Plus

All other direct life insurance products

Call 13 16 14 between 8.30am and 5.30pm (AEST) weekdays.

Income protection

 

OneCare Income Secure Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare Business Expense Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.


 

OneCare Living Expense Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Income

All other direct income protection products

Call 13 16 14 between 9.00am and 5.30pm (AEST) weekdays.

Trauma insurance

OneCare Trauma Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare TPD Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare Child Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Major Illness

All other direct trauma products

Call 13 16 14 between 9.00am and 5.30pm (AEST) weekdays

Home insurance

 

ANZ Home & Contents Insurance

Call 132 062 – we're available 24/7.

Or you can lodge your claim online.

Landlord insurance

ANZ Landlord Insurance

Call 132 062 – we're available 24/7.

Or you can lodge your claim online.

Car insurance
 

ANZ Car Insurance

Call 132 062 – we're available 24/7.

Or you can lodge your claim online.

CTP green slip

CTP green slip

If you’ve been injured in an accident, and you were the driver of the at-fault vehicle, please call QBE as soon as possible on 1300 791 874. Make sure you have your CTP green slip number or registration number handy.
 

If you’ve been injured in an accident, and you can show that a driver or owner of a vehicle other than you was partially or completely at fault, you can make a claim for personal injury compensation. For more information on CTP green slips and claims, visit www.maa.nsw.gov.au and click on 'Motor accidents' tab. Claim forms can be found under the 'How to claim'.

Travel insurance

ANZ Travel Insurance

Call 132 062 – we’re available 24/7.

If you need emergency assistance, please call QBE Assist on +61 3 8523 2800 (reverse charges accepted, mobile calls are at your own cost).

Insurance in superannuation

SmartChoice

If you wish to make an insurance claim, or request a release of superannuation funds due to financial hardship, please call 13 12 87 weekdays between 8.30 and 6.30pm (AEST).

Insurance in superannuation

OneAnswer Personal
Super
Personal Super
Integra Super
Corporate Super

If you wish to make an insurance claim, or request a release of superannuation funds due to financial hardship, please call 133 665 weekdays between 8.30 and 6.30pm (AEST).

Insurance in superannuation

ANZ Super Advantage
ANZ OneAnswer
Personal Super

If you wish to make an insurance claim, or request a release of superannuation funds due to financial hardship, please call 13 38 63 weekdays between 8.30 and 6.30pm (AEST)