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OnePath wins consumer choice award

Wednesday, 21 November 2018

On 15 November 2018, OnePath was awarded the Consumer Choice Award, at the third annual Association of Financial Advisers (AFA) and Beddoes Institute Consumer Choice Awards.

“These awards recognise life companies that are providing exemplary customer service and delivering on their promises at claims time” said Gerard Kerr, Head of Life Insurance, OnePath.

For the third year running, OnePath has also been awarded Best Turnaround Time, for consistently processing claims quickly and efficiently – an essential part of delivering on our customer promises and ensuring our customer’s financial security. 

We were also named finalists in the Best New Customer Service, Most Satisfied Customers, Best Application Process, Best Claims Staff and Return to Health & Wellness.

“This great recognition is a result of our consistent focus on putting our customers at the centre of everything that we do, our record achieving good customer outcomes and honouring the commitments that we make them,” said Kerr.  

To all our customers who trust us to deliver on our promise - thank you!