Customers are at the centre of everything we do at OnePath, and claim time is when they need us most. That’s why we’re continuing to invest in our people, services and technology to deliver a better claims experience. You can see this commitment come to life in our:
On the back of these initiatives and others, we proudly won:
OnePath’s new award-winning4 underwriting engine is your pathway to a faster application process and a better client experience.
Custom-built with University of Technology Sydney’s Advanced Analytics Institute, OneCare Express makes it faster and easier to capture relevant information from your clients.
The new OneCare Express application process:
As well as giving you access to our new underwriting engine, our top-rated Illustrator software features a number of enhancements to save you time and give you greater flexibility over how you work:
Our Pre-Assessment Wizard allows you to receive on-the-spot, real-time indicative assessments on loadings and exclusions, in as little as five minutes.
To support the way you like to work, we offer four ways to complete the Personal Statement:
Securely manage your clients’ policies and information in one place with our comprehensive client management portal.
Find out more about OneCare, the premiere insurance suite from OnePath.
1. The reduction in claim times is measured internally across all OnePath IP policies, and is based on claims actual data from receipt of a claim to payment.
2. The Consumer Choice Awards, a collaboration between the Association of Financial Advisers (AFA) and the Beddoes Institute.
3. The Association of Financial Advisers (AFA) Life Company of the Year Awards – Client Service Team Awards supported by the Beddoes Institute.
4.Awarded Best Industry Application of AI/Cognitive and Best Industry Application of Data Analytics by BigInsights Data & AI Awards 2018 (dataawards.org).
5.OneCare Express NPS Benchmark Report, December 2018.
6.Canstar Innovation Excellence Award 2018 more information see canstar.com.au
This information has been prepared by Technical Services Team.
The information is current as at 1st June 2019 but may be subject to change. Updated information will be available free of charge by contacting your OnePath Business Development Manager.
OneCare and OneCare External Master Trust are issued by OnePath Life Limited (OnePath Life) ABN 33 009 657 176, AFSL 238341.
The information provided is for the use of advisers only, and is not to be given to potential or existing investors or insureds. It has been prepared without taking account an investor’s objectives, financial situation and needs. Before making a decision based on this information, a potential investor should consider the appropriateness of the information, having regard to his or her objectives, financial situation and needs.
Full product information including fees, charges, terms and conditions is available in the relevant Product Disclosure Statement (PDS) available by calling 133 667 or a OnePath Business Development Manager.