140 years on and we’re still here for you and your customers and continuing to invest in the OnePath service solution.

A better experience at every step

Because we know every step matters, we’ve looked at every step of the OneCare experience and improved it along the way, so you can focus on putting your clients first.

Committed to better claims

Customers are at the centre of everything we do at OnePath, and claim time is when they need us most. That’s why we’re continuing to invest in our people, services and technology to deliver a better claims experience. You can see this commitment come to life in our:

  • Tailored support for mental health customers
  • Tele-claims, reducing the average claim time by half1
  • SMSs sent to customers to keep them informed of their claims progress and confirm when income payments have been made

On the back of these initiatives and others, we proudly won:

  • Consumer Choice Award in 20182
  • Best Turnaround Time awards 2018 and 20173
  • Claims Team of the Year in 2018 and 20172

OneCare Express – Get up to 30% more time on your side

OnePath’s new award-winning4 underwriting engine is your pathway to a faster application process and a better client experience.

Custom-built with University of Technology Sydney’s Advanced Analytics Institute, OneCare Express makes it faster and easier to capture relevant information from your clients.

The new OneCare Express application process:

  • asks questions using everyday language
  • allows you to search a wider range of common descriptions for medical conditions
  • provides a more flexible and conversational personal statement process
  • saves you time – complete applications up to 30% faster
  • was rated 9/10 or above for being easy to complete by 68% of advisers5




As well as giving you access to our new underwriting engine, our top-rated Illustrator software features a number of enhancements to save you time and give you greater flexibility over how you work:

  • Access online (Apple Mac compatible) or desktop variants
  • Automatically sync quotes and applications between variants
  • Share quotes and client information with other users in your business
  • Launch OneView Life or the Pre-Assessment Wizard
  • Quickly book your clients’ tele-interviews
  • Choose how your clients receive communications
  • Access our new Form library

Get started


Pre-assessment Wizard

Our Pre-Assessment Wizard allows you to receive on-the-spot, real-time indicative assessments on loadings and exclusions, in as little as five minutes.

  • First to market and award winning6
  • Pre-assess common medical conditions to better manage client expectations

Get started


Flexible ways to apply

To support the way you like to work, we offer four ways to complete the Personal Statement:

  1. OneCare Express – an intuitive, quick and easy online process
  2. Tele-interview – clients complete over the phone with consultant support. Use Illustrator’s booking feature to schedule and manage your bookings
  3. Personalised link – clients receive a URL to complete it online at a time that suits them
  4. Scan & attach completed paper Personal Statement and submit with an electronic application

Get started


OneView Life

Securely manage your clients’ policies and information in one place with our comprehensive client management portal.

  • Quote to make Increases and Decreases to existing clients' OneCare cover
  • Quotes for reducing or removing benefits within OneCare cover
  • Decline CPI increases without a client signature
  • Choose how your clients receive communications
  • Access more portfolio analytics for deeper client insights

Get started



More about our products

Find out more about OneCare, the premiere insurance suite from OnePath.

1. The reduction in claim times is measured internally across all OnePath IP policies, and is based on claims actual data from receipt of a claim to payment.

2. The Consumer Choice Awards, a collaboration between the Association of Financial Advisers (AFA) and the Beddoes Institute.

3. The Association of Financial Advisers (AFA) Life Company of the Year Awards – Client Service Team Awards supported by the Beddoes Institute.

4.Awarded Best Industry Application of AI/Cognitive and Best Industry Application of Data Analytics by BigInsights Data & AI Awards 2018 (

5.OneCare Express NPS Benchmark Report, December 2018.

6.Canstar Innovation Excellence Award 2018 more information see

This information has been prepared by Technical Services Team.

The information is current as at 1st June 2019 but may be subject to change. Updated information will be available free of charge by contacting your OnePath Business Development Manager.

OneCare and OneCare External Master Trust are issued by OnePath Life Limited (OnePath Life) ABN 33 009 657 176, AFSL 238341.

The information provided is for the use of advisers only, and is not to be given to potential or existing investors or insureds. It has been prepared without taking account an investor’s objectives, financial situation and needs. Before making a decision based on this information, a potential investor should consider the appropriateness of the information, having regard to his or her objectives, financial situation and needs.

Full product information including fees, charges, terms and conditions is available in the relevant Product Disclosure Statement (PDS) available by calling 133 667 or a OnePath Business Development Manager.