Committed to better claims

Customers are at the centre of everything we do at OnePath, and claim time is when they need us most. That’s why we’re continuing to invest in our people, services and technology to deliver a better claims experience. You can see this commitment come to life in our:

  • Tailored support for mental health customers
  • Tele-claims, reducing the average claim time by half1
  • SMSs sent to customers to keep them informed of their claims progress and confirm when income payments have been made

On the back of these initiatives and others, we proudly won:

  • Consumer Choice Award in 20182
  • Best Turnaround Time awards 2018 and 20172
  • Claims Team of the Year in 2018 and 20173

A better experience at every step

Because we know every step matters, we’ve looked at every step of the OneCare experience and improved it along the way, so you can focus on putting your clients first.

OneCare Express – Get up to 30% more time on your side

OnePath’s new award-winning4 underwriting engine is your pathway to a faster application process and a better client experience.

Custom-built with University of Technology Sydney’s Advanced Analytics Institute, OneCare Express makes it faster and easier to capture relevant information from your clients.

The new OneCare Express application process:

As well as giving you access to our new underwriting engine, our top-rated Illustrator software features a number of enhancements to save you time and give you greater flexibility over how you work:

  • asks questions using everyday language
  • allows you to search a wider range of common descriptions for medical conditions
  • provides a more flexible and conversational personal statement process
  • saves you time – complete applications up to 30% faster
  • was rated 9/10 or above for being easy to complete by 68% of advisers5



As well as giving you access to our new underwriting engine, our top-rated Illustrator software features a number of enhancements to save you time and give you greater flexibility over how you work:

  • Access online (Apple Mac compatible) or desktop variants
  • Automatically sync quotes and applications between variants
  • Share quotes and client information with other users in your business
  • Launch OneView Life or the Pre-Assessment Wizard
  • Quickly book your clients’ tele-interviews
  • Choose how your clients receive communications
  • Access our new Form library

Get started


Pre-assessment Wizard

Our Pre-Assessment Wizard allows you to receive on-the-spot, real-time indicative assessments on loadings and exclusions, in as little as five minutes.

  • First to market and award winning6
  • Pre-assess common medical conditions to better manage client expectations

Get started


Flexible ways to apply

To support the way you like to work, we offer four ways to complete the Personal Statement:

  1. OneCare Express – an intuitive, quick and easy online process
  2. Tele-interview – clients complete over the phone with consultant support. Use Illustrator’s booking feature to schedule and manage your bookings
  3. Personalised link – clients receive a URL to complete it online at a time that suits them
  4. Scan & attach completed paper Personal Statement and submit with an electronic application

Get started


OneView Life

Securely manage your clients’ policies and information in one place with our comprehensive client management portal.

  • Get quotes for reducing or removing benefits within OneCare cover
  • Decline CPI increases without the need of a client signature
  • Choose how your clients receive communications
  • Access more portfolio analytics for deeper client insights

Get started



More about our products

Find out more about OneCare, the premiere insurance suite from OnePath.

1. The reduction in claim times is measured internally across all OnePath IP policies, and is based on claims actual data from receipt of a claim to payment.

2. The Consumer Choice Awards, a collaboration between the Association of Financial Advisers (AFA) and the Beddoes Institute.

3. The Association of Financial Advisers (AFA) Life Company of the Year Awards – Client Service Team Awards supported by the Beddoes Institute.

4.Awarded Best Industry Application of AI/Cognitive and Best Industry Application of Data Analytics by BigInsights Data & AI Awards 2018 (

5.OneCare Express NPS Benchmark Report, December 2018.

6.Canstar Innovation Excellence Award 2018 more information see

The issuer of this communication is Australia and New Zealand Banking Group Limited ABN 11 005 357 522 (ANZ). The information is current as at January 2019 but may be subject to change. Updated information will be available by contacting your ANZ Wealth Business Development Manager. It is for the use of advisers only and may not be reproduced without the prior written permission of ANZ. OneCare Super is issued by OnePath Custodians Pty Limited (ABN 12 008 508 496, RSE L0000673, AFSL 238346) (“OPC”). OneCare and OneCare External Master Trust are issued by OnePath Life Limited (ABN 33 009 657 176) (“OPL”). OPC and OPL are wholly owned subsidiaries of ANZ. ANZ is an authorised deposit taking institution (Bank) under the Banking Act 1959. Neither OPC nor OPL are a Bank. Except as set out in the relevant PDS, these products are not a deposit or other liability of ANZ or its related group of companies. Neither ANZ nor any member of the ANZ Group stands behind or guarantees OPC or OPL or the capital or performance of these products. Potential investors or insureds should read the relevant PDS available by calling 133 667 or an ANZ Wealth Business Development Manager, before deciding whether to acquire, or to continue to hold, the product. This information is of a general nature and has been prepared without taking account of your client’s objectives, financial situation or needs. Your client should consider the appropriateness of the advice, having regard to their objectives, financial situation and needs.

Read our Financial Services Guide for information about our services, including the fees and benefits that related companies and their representatives may receive in relation to products and services provided to clients. Call us on 133 667 for a copy of our Financial Services Guide.