We see managing your members’ or employees’ insurance needs as a privilege. Our ongoing commitment is to make it a positive experience.
We make it easy for your members or employees to apply for cover or increases to cover online, while giving you complete visibility of the underwriting process via our online platform RiskWorks Insurance Manager®.
We aim to provide positive and consistent underwriting outcomes to your members or employees. When they apply for additional cover, you can be confident that we will:
We promise to provide an empathetic claims function, that:
RiskWorks Insurance Manager offers self-service reporting, online claims status tracking and claims history, a way to manage underwriting applications online, a centralised repository for key documents and helpful materials, as well as other features and tools. It’s available exclusively to our Group insurance partners; contact your Relationship Manager for access.
We provide the following support at claim time, to help members and employees return to health and re-enter the workforce sooner.
We’ve partnered with CaseWorks Australia to create a simpler and more personal claims process for your members or employees with mental illnesses. Our new partnership with CaseWorks is designed to:
This service is offered on a needs basis and we welcome the opportunity to consider the appropriateness of CaseWorks for your members or employees.
Our dedicated rehabilitation team is committed to supporting members and employees by facilitating successful return-to-work outcomes. Find out more in our rehabilitation brochure. Available for some type of covers.
Based on surveys with members conducted by the Beddoes Institute**,OnePath claims team was the highest ranking in the industry, and ranked above industry standard on all key assessment parameters including; lodging claims, assessment process, payment processing, claims staff, ongoing claims management, and total experience index.
**Beddoes Claimant Journey Study 2017. Since its establishment in 2006, the Beddoes Institute has become a trusted and independent data and benchmarking company that works across all major stakeholder groups in the financial services sector, including insurance providers, licensees, financial advice practices, and professional bodies. More information about Beddoes is available at www.beddoesinstitute.com.au