Contact Us
Visit My OnePath Life, our customer self-service portal, where you can view your life insurance cover, pay your premium, register a claim or make changes to payment or contact details online, 24/7.
If you do have any questions, get in touch with our team using the details below.
General enquiries
Fill out our enquiry form – we will respond by email or phone within 2 business days.
Phone
| Insurance purchased through an Adviser – Life, Trauma, Total Permanent Disability, Income Protection, Business Expenses, Living Expenses and Child Covers | 133 667 | Weekdays 8:30am to 6:30pm (AEST)* |
| QBE Mortgage Protection Insurance – Existing customers only |
1300 721 426 | Weekdays 8:00am to 6:00pm Saturday 9:00am to 1:00pm (AEST) |
| Supporting customer experiencing vulnerability | Website: onepath.com.au/vulnerable-customer | |
| International Callers | +61 2 9995 3077 | Weekdays 8:30am to 5:30pm (AEST)* |
Adviser enquiries
Phone
|
Risk Adviser Services |
Weekdays 8:30am to 6:30pm (AEST)* |
|
|
Retail underwriting and new business |
Weekdays 8:30am to 5:00pm (AEST)* |
| Products | Mailing address |
|
For all life insurance products |
Locked Bag 994 |
*Holiday operating hours
| Date | Operating hours |
|
Wednesday 24 December |
9am – 3pm |
|
Thursday 25 & Friday 26 December |
Closed (Public Holidays) |
|
Monday 29 & Tuesday 30 December |
9am – 5pm |
|
Wednesday 31 December |
9am – 3pm |
|
Thursday 1 January |
Closed (Public Holiday) |
|
Friday 2 January |
9am – 5pm |
|
Monday 5 & Tuesday 6 January |
9am – 5pm |
|
Wednesday 7 January |
Normal operating hours resume |