Claims

We have specialist teams to help you through the claim process. Please find your type of cover below and follow the steps.

Type of cover Product name How to claim

Life insurance

OneCare Life Cover
SmartCare
World Of Protection

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Life
EasyProtect 50+ Life Cover
Accident Cover Plus

All other direct life insurance products

Call 13 16 14 between 8.30am and 5.30pm (AEST) weekdays.

Income protection

 

OneCare Income Secure Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare Business Expense Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.


 

OneCare Living Expense Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Income

All other direct income protection products

Call 13 16 14 between 9.00am and 5.30pm (AEST) weekdays.

Trauma insurance

OneCare Trauma Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare TPD Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

OneCare Child Cover

Contact your financial adviser or call us on 1300 555 250 between 8.30am and 5.30pm (AEST) weekdays.

 

EasyProtect Major Illness

All other direct trauma products

Call 13 16 14 between 9.00am and 5.30pm (AEST) weekdays