Coronavirus and OneCare: What you need to know

 

The World Health Organisation (WHO) has declared the coronavirus outbreak as a global public health emergency. For more information please visit who.int/emergencies/diseases/novel-coronavirus-2019

 

There are no inbuilt pandemic style exclusions in a OnePath life insurance policy purchased through an adviser that would prevent the paying out of a claim related to coronavirus

 

New policy applications – from February 2020

For a OnePath Life policy purchased through an adviser, you may be asked some additional travel and exposure questions during your application. Depending on your response, your application may be referred for further assessment. You may be asked to provide further information or have cover deferred until you have returned from overseas and/or are cleared of any symptoms.

 

For more information and claims support

At our core, our business is here to help in times of need. For more information about your OnePath Life policy, please contact your adviser, or call us on 131 667 weekdays 8.30am-6pm


For claims support, please call 1300 555 250 or email generalretailclaims@onepath.com.au

 

We are carefully monitoring the situation and we  have a pandemic risk management plan in place should the situation escalate to ensure essential functions, such as dealing with claims and customer enquiries, are prioritised.

 

Coronavirus – Questions and answers

1. I have an existing OnePath Life policy obtained through my financial adviser – am I covered if I contract coronavirus?

You will be covered for coronavirus as long as you:

  • contracted the virus after your policy started, and
  • your policy is in force, and
  • you satisfy the other terms and conditions of your policy (including your duty of disclosure)
 

2. What if I want to apply for cover now ?

If you apply for a OnePath Lifepolicy you may be asked some additional travel and exposure questions. Depending on your response, your application may be referred for further assessment. You may be asked to provide further information or have cover deferred until you have returned from overseas and/or are cleared of any symptoms.

 

3. Will I still be covered if I travel?

Yes. OnePath Life provides worldwide insurance cover 24 hours a day.

 

4. What types of cover can I claim on for coronavirus?

The following cover types may provide cover for coronavirus if you meet the policy terms:

  • Life Cover – Pays a benefit to your beneficiaries or estate if you pass away.
  • Income Secure Cover – Pays a monthly benefit if you’re unable to work due to a sickness or injury after your waiting period expires.
  • Business Expenses Cover – Pays a monthly benefit if you’re unable to work due to a sickness or injury after your waiting period expires.
 

6. Who can I contact for more information about my OnePath Life policy?

For more information, speak to your Adviser or call us on 131 667 weekdays 8.30am-6pm