As a valued customer of OnePath we want to hear from you if any of our products and services have not met your expectations.
If you would like to compliment one of our staff or make a suggestion on how we can improve, we want to know. If we made a mistake, or our service does not meet your expectations, we also want to know.
Our specialists will work closely with you to address your concerns quickly and amicably. We aim to resolve the majority of complaints within a maximum of 10 business days. In cases where your complaint will take longer to resolve, we will update you progressively.
Customer Advocate our response to you
If you are not satisfied with the resolution offered, you can have your complaint reviewed by our Consumer Advocate team, who provide a free, independent review to reach a resolution that is fair to you and to OnePath.
To contact Customer Advocate
Financial Ombudsman Service Ltd for complaints that do not relate to superannuation
Phone: 1800 367 287